Refund Policy

1.     Introduction
Welcome to Purnea Online Service! We are committed to providing our customers with an exceptional shopping experience. Our Refund Policy outlines the terms and conditions under which refunds are issued for products and services purchased from our e-commerce platform.

2.     Eligibility for Refunds

Customers may be eligible for a refund under the following circumstances: Defective Products: If the product received is damaged, defective, or not as described, customers are entitled to a full refund Cancelled Orders: Refunds will be issued
for orders that are canceled before they are shipped. Late Delivery: If a product is not delivered within the stipulated timeframe, customers may request a refund.

3.     Refund Process

To request a refund, customers should follow these steps: Contact our Customer Support team within 7 days of receiving the product or within 30 days of the order date, depending on the nature of the refund request. Provide relevant order details, such as
order number, product details, and the reason for the refund. Our support team will review the request and, if eligible, initiate the refund process. Refunds will be issued to the original
payment method or as store credit, as determined by the company.

4.     Non-Refundable Items

 Please note that the following items are generally non-refundable:
Digital Products: Once a digital product or service has been delivered, it is typically non-refundable. Personalized or Customized Products: Products that have been customized or
personalized to customer specifications may not be eligible for refunds.

5.     Refund Timeline

Refunds will be processed as quickly as possible. However, the timeline may vary depending on the payment method used and the nature of the refund. Typically,
refunds will be processed within 7-14 business days.

6.     Contact Information

For any refund requests or inquiries, please contact our Customer Support team at: Email: info@purneaonlineservice.com Customer care: 8271550365.

7.     Modifications to the Refund Policy

Purnea Online Service reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.

8.     Governing Law

This Refund Policy .is governed by the laws of the state of Bihar, India. Thank you for choosing Purnea Online Service. We are committed to providing you with the best e-commerce experience. If you have any questions or concerns about our Refund Policy, please don't hesitate to contact our Customer Support team.
Contact us:-Rajendra Nagar, Madhubani,
Purnea, Bihar, 854301
E-mail: -info@purneaonlineservice.com
Care-8271550365